HELP & SUPPORT
A little help, when you need it.
Find a quick answer below, or send us a message. A person will reply by email — you don’t need to stay on this page.
Ask about Vaze
Get help with setup or ask how something works.
How AI Help works
AI Help uses our public guides. It can’t see your company data. Guide search sends your question; AI Help also sends up to two recent exchanges. This page clears the conversation when you leave, clear it or switch AI off. Nothing is forwarded to a person automatically.
Contact a person for a reply by email.
Quick answers
How do I get started?
Choose Create my free dashboard and sign in with Google or a Microsoft work or school account. Start by adding an AI tool, its owner and purpose. You don’t need a card, a sales call or provider credentials to begin.
Where do I connect my AI tools?
In a new dashboard, open Overview → Connect a provider → Choose a connector. If your dashboard already has a connection, use Overview → Vendor connectors. Recording a tool in Tools doesn’t connect its provider. To see supported provider data, choose its exact product and use authorised company credentials. Vaze Team access and provider permissions are separate.
Which connection do I need?
Choose the exact provider product in Overview → Connect a provider → Choose a connector for a new dashboard, or Overview → Vendor connectors once connected. ChatGPT Enterprise workspace analytics is separate from an OpenAI API account; Claude Enterprise analytics is separate from an Anthropic API account. Enterprise access depends on your provider plan and administrator permissions. Cursor reporting requires an eligible Cursor team with Admin API access and a broad Admin key, with a separate acknowledgement before saving. Read the setup explanation or copy the access request for your administrator; never send a key through support.
How do I map and improve my AI setup?
In Environment, add an instruction or workflow record and link the assets it depends on. For example, link a drafting workflow to its instruction and knowledge reference. Select an asset to record two model, effort or instruction choices for the same task and success criterion. Enter aggregate results, mark them observed or estimated, and retest when a dependency changes. Vaze records the comparison; it doesn’t run your AI or upload files.
How do I invite a teammate?
Owners and Administrators can open Team, add an invitation, then copy and share its sign-in link. No invitation email is sent. Your teammate must sign in with the invited email address.
Why can’t I see a page or its data?
Your company role determines what you can see and change. Ask a company Administrator to review your access. A provider may also need connecting or a renewed permission. Please send us the step and error text, not your credentials.
Can I sign in with Microsoft?
Yes, with a Microsoft work or school account. On first sign-in, Vaze emails you a verification code. Your organisation may require administrator approval. Personal Microsoft accounts aren’t supported. Google sign-in remains available too.
How do I replay the guided setup?
In the console, open Help & getting started and choose Show me around. The guide is optional, and only shows destinations available to your role.
Send us a message
For questions, a problem, or something you’d like us to improve.
If the form isn’t available, email support@vaze.ai. This is asynchronous support, not live chat.
Your support information
CROSSTENANT LTD uses the name you choose to give, your reply email and your message to answer your request and handle follow-up. Providing a reply email and message is necessary for this form; using the form is optional. Our basis is our legitimate interest in providing product support. We don’t use support messages for marketing or AI training, and this form does not send them to an AI model.
The request travels through Cloudflare and our UK-hosted Azure application. Email delivery uses Resend to reach our support mailbox; our team handles replies in Google Workspace. The application keeps delivery metadata, not a copy of the email address or message. Confirmed delivery retry records have a 30-day retention window and are removed by daily cleanup after expiry; unconfirmed delivery records remain until an operator resolves them. Security audit records follow the separate audit retention policy in our Privacy notice. Email correspondence is retained while we handle the request and for necessary follow-up or legal record-keeping; this is not a promise that all email copies expire automatically.
You can ask about or exercise your data-protection rights at privacy@vaze.ai, and complain to the ICO. See our Privacy notice for your rights and transfer safeguards. This support notice describes this form; it does not change your Terms or enable access to connected company data.